Feedback and Complaints

Your feedback helps us to continually improve our services. ACTS3 values customer feedback and is committed to responding to all feedback in a timely manner.  Feedback may include:

Compliments:

These are things that you think we’re doing well or may be recognition of a person who provides a service to you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.

 

Suggestions:

Your ideas on how we can improve things or do things better can help us to improve our services.

 

Complaints:

 We want to know when you’re not happy about an experience you’ve had with ACTS3. A complaint can be about a person, a service or something you have experienced.

How can I provide feedback to ACTS3?

 

By phone:

Customer Relations Officer on 1300 290 379

Where neccesary access Translating and Interpreting Service (TIS): 13 14 50 or TTY service for people with hearing or speech difficulties: 1300 726 563

Email: info@ACTS3.org.au

Post: ACST3 30 Mulawa Street, Croydon North VIC 3136

 

Other agencies that can help with a complaint:

 

NDIS Quality and Safeguards Commission:

The NDIS Quality and Safeguards Commission regulates the NDIS market  Visit the Commission's website for further information or call 1800 035 544 (free call from landlines)

 

Australian Competition and Consumer Commission:

The Commission’s primary responsibility is to ensure individuals and businesses comply with Australian competition, fair trading, and consumer protection laws − in particular the Competition and Consumer Act 2010.

Phone: 1300 302 502 or see link for nearest postal location www.accc.gov.au/contact-us/contact-the-accc

Australian Human Rights Commission:

The Commission is an independent organisation that works to protect and promote the basic human rights and freedoms that all humans are entitled to.

Phone: 1300 656 419
Email: complaintsinfo@humanrights.gov.au
Write to: GPO Box 5218, Sydney, NSW, 2001
Complaint information:  www.humanrights.gov.au/complaint-information

National Mental Health Commission:

The Commission acts to protect public health and safety by dealing with complaints about health service providers.

Phone: 02 8229 7550
Email: enquiries@mentalhealthcommission.gov.au
Write to: PO Box R1463, Sydney, NSW, 2000
Online: www.mentalhealthcommission.gov.au